1) Combine communication tools with self-management and self-awareness. 2) Build a stronger platform to lead and support empathetic interactions with clients and the veterinary medical team. 3) Explore complimentary models of commutation tools, styles and preferences with learning activities and objectives for change. 4) Learn and use the four primary DiSC styles. 5) Learn about the concepts of Imposter Syndrome and the Culture of Infallibility.